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  • Customers like
    • Nothing about them3
    • One person that tried to help me2
    • Pissed off2
  • Customers don't like
    • Customer service23
    • No clear answers14
    • Lack of follow up by them11

  • Apr 08
  • Loans and Mortgages
  • Springfield, Ohio
  • Home Loan
  • 70
  • REVIEW RATING 3/5

these people down right scumbs bags they dnt care about u they are money angry pigs I only paying 84000 for my house it only worth 8000 they just tack on 13000 for the last 7 months I have been waiting to get approved for the modification program so while u are waiting I gusse u dnt make a house payment that how they do u so now iam only paying 84000 for the house and I owe97000 for it is... Read more

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  • Apr 07
  • Loans and Mortgages
  • Los Angeles, California
  • Escrow Account
  • 2
  • 2
  • 109
  • REVIEW RATING 4/5

For the second time in less than three years, Ocwen has informed us that our escrow account is "deficient." The first time happened right after they purchased our loan from IndyMac. According to IndyMac (at the time), all payments had been made in full and our escrow account was flush. Once Ocwen took over our loan, all of a sudden it was "deficient" and we owed thousands of dollars towards it.... Read more

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  • Apr 06
  • Loans and Mortgages
  • San Francisco De Macoris, Duarte
  • Escrow Account
  • 80
  • REVIEW RATING 3/5

I am also having a situation with Ocwen. They said I had a shortage decrease of 3000.00 on my escrow but my property taxes and haven't really gone up this year. They mention that they need to have an "additional cushion amount" on my account that is forcing this shortage amount . Please let me know who I need to contact for a class action lawsuit or how to better proceed.... Read more

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  • Apr 03
  • Loans and Mortgages
  • Payoff Letter
  • 1
  • 1
  • 81
  • REVIEW RATING 4/5

Paid off mortgage on August 26, 2014. Did not receive the promised letter detailing the payoff until many phone calls. It was finally emailed to us after we were told it had been mailed (US Postal). It never showed up in the regular mail, but finally came via email. The letter stated that it can take up to 6 months to receive the official release of lien. Started calling them in February. ... Read more

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  • Apr 03
  • Loans and Mortgages
  • Saint Louis, Missouri
  • Ocwen Loan Servicing
  • 1
  • 1
  • 44
  • REVIEW RATING 3/5

Trying to make a payment for someone else that needs help and they just won't give me a W9 so I can pay them. I asked for their accounting department and was told they don't have one. How can you NOT have an accounting department? If you are accepting and applying payments, you have to have an accounting department. What a pain in my derriere! Worst customer service ever!Worst customer... Read more

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  • Apr 01
  • Loans and Mortgages
  • Dallas, Texas
  • Mortgage
  • 1
  • 1
  • 82
  • REVIEW RATING 4/5

Fraud by my mortgage company - not complying with the Obama law about the mortgage and receiving false documents. I asked for copies of our taxes and received paperwork with my name with incorrect address. They have been increasing our escrow and I believe trying to cheat us all the time. When they gave us a loan mod there were stipulations which should not have been plus the principal was not... Read more

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  • Apr 01
  • Loans and Mortgages
  • Oceanside, California
  • Loan Modification
  • 71
  • REVIEW RATING 3/5

Ocwen took over our loan when Taylor Bean went bankrupt. Then we had a loan mod from Ocwen. Then the evil practices began,they padded the escrow,charged fees for this and that, did not apply payments to the loan,non existent PMI policy caught them double dipping. They are thieves,we put alot of heat on them from various agencies. Then they sold the loan to Nationstar. Another night mare we are... Read more

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  • Mar 31
  • Loans and Mortgages
  • Nashville, Indiana
  • Loan Modification
  • 82
  • REVIEW RATING 4/5

My mortgage was turned over by Indy Bank 2 yrs ago. I have had nothing but aggravation in trying to deal with anyone. My "Relationship Manager" has been changed at least 7 times... and yet he has missed scheduled appt. phone calls. I receive at least 10 harassing phone calls per day and they have even called the school I work for (as a teacher I can't even receive outside calls from my... Read more

Was this review helpful? 1 0

  • Mar 30
  • Loans and Mortgages
  • Anchorage, Alaska
  • Mortgage
  • 49
  • REVIEW RATING 3/5

back in dec. 2014,our mortgage payment came up non sufficient funds. it was only by less than 150$ well have tried to set up repayment plan.everyone i talk to has such a heavy India accent that you cant under5stand them and they obviously dont understand you in the end. all their call centers are routed thru india i believe.its like they are trying to take our house over a misseed payment.... Read more

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  • Mar 30
  • Loans and Mortgages
  • Locust Grove, Georgia
  • Home Mortgage
  • 75
  • REVIEW RATING 4/5

Was talked into a modification last summer although we were current on our mortgage. This was explained to us that we would save money monthly. We were then told to not make our payments and it would not be counted against us as a "late". FURTHEST from the truth. Now, we are wanting a second mortgage in another state. Have plenty of income and plenty of money to put down. Unfortunately, because... Read more

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