OCWEN Complaints and Reviews

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OCWEN
Main address: P.O. Box 785057  32878-5057 Orlando FL
(800) 746-2936, ,
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  • Feb 03
  • Loans and Mortgages
  • Walnut Creek, California
  • Loan
  • 1
  • 93

After my loan was bought from my mortgage company, Ocwen began servicing my mortgage. What a nightmare!! A $2600.00 payment went missing. After submitting evidence of the payment THREE times & a tracking number...The payment continues to be a "suspended payment" four months later. Currently, they call me on the first of the month concerned about my current months bill. Let's be more capable... Read more

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  • Feb 01
  • Loans and Mortgages
  • Mortgage Company
  • 2
  • 97

They are the mortgage holder on my current home via acquiring the loan from GMAC. I cannot access the site because of maintenance, and the account shows CLOSED. I have made ALL payments by the 10th, as required. I am on terminal hold. This company is a fraud! I don't understand how they are allowed to continue to operate in the USA. In 2010, I had a second home in AZ that was originally... Read more

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  • Jan 27
  • Loans and Mortgages
  • Mortgage Loan Modification Department
  • 7
  • 80

Ocwen was servicing GMAC loan and I had a mod proposal which seemed fair then I received a letter that GMAC was in bankruptcy.. All the paperwork and correspondence was on Ocwen letter head.Ocwen says they are not responsible for anything before July of 2013. The appraisal was inflated $50,000. rate was high , I was never late however my yearly interest statements were $400.00 higher in... Read more

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  • Jan 13
  • Loans and Mortgages
  • Los Angeles, California
  • Mortgage Company
  • 99

My purchase price was much lower then the taxes that previous seller was paying so since I purchased the property in July 2012, I have been paying higher escrow account. I called Ocwen and asked if they could do a reanalysis based on the latest payments to the tax authorities. They told me I could mail in the tax bill with a letter which I did twice to their tax group. I did it 2x because I... Read more

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  • Jan 09
  • Loans and Mortgages
  • Tampa, Florida
  • Short Sale Deadline
  • 82

Ocwen is the 1st and 2nd lien holder for a short sale we are doing for a seller. Since Sept. 2013 not one deadline that Ocwe set themselves is kept and all we get is lie after lie and for the last 4 weeks we are told that 1 more day is needed, than 24-48 hrs is absolutely the deadline to hear back about an approval and that is going on for 4 weeks. We were told for 3 weeks the case is under... Read more

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  • Jan 07
  • Loans and Mortgages
  • Lawrence, Massachusetts
  • Repayment
  • 2
  • 102

I'll try to keep this short. I have 2 loans with ocwen. 1st used to be with gmac. I was able to get a hamp but defaulted when I was unemployed. Was working with gmac when loan was transferred to ocwen. All progress I had made was lost. Have been working with ocwen since august 2013 to get some kind of resolution. Submitted all paperwork for mod 3 times. They lost or said never received complete... Read more

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  • Dec 31, 2013
  • Loans and Mortgages
  • Payment Movement
  • 1
  • 70

They couldn't, not even with a manager's help, move my payment from January 1 (not the date I scheduled it) to December 31st (EARLIER) for tax purposes. They acted like they were helpless about clicking a button on the screen and making that change. No way you can run a company without being able to do that. They just kept repeating themselves. And the PROMISED me the day before that it would get... Read more

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  • Dec 31, 2013
  • Loans and Mortgages
  • Centreville, Virginia
  • Mortgage
  • 67

How did they get the phone number than? Guess I need to disconnect the phone number! We never gave them any information-some how they got our insurance information, now I have the insurance business researching also !There is a cooing female on the 800-746-2936 number that is calling every month or every 2 weeks-this is not what a legal business does-but this female talks regular ENGLISH. -using... Read more

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  • Dec 24, 2013
  • Finances
  • Miami, Florida
  • Customer Service Operations
  • 1
  • 85

OCWEN's customer service operations are located offshore, and it shows!!! It is virtually impossible to communicate with their customer service reps, and it's clear they don't understand simple questions. Worse yet, after I paid off the loan in full, they made a false entry on my credit report showing that I paid late. I called multiple times to correct this problem, but was hung up on... Read more

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  • Dec 24, 2013
  • Loans and Mortgages
  • Morristown, New Jersey
  • Money Record
  • 74

After my property taxes increased, I sent in escrow of $1000, clearly marked on Ocwen's own form and on the check. According my subsequent statement from Ocwen, the money was applied instead to principal. When I called to have this corrected, an operator, first insisted that this transaction was properly recorded. He then said no records of this transaction were available at all--despite that I... Read more

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