Well my mom missed one payment. Cause we had other stuff that just needed to be done. She is on SS. I'am unable to work. When she first refinanced we thought ok the payment is less. However now since she missed that payment. The don't just tack it on at the end like the other place does. They think she is behinde one month. So she is trying to get a remodified loan. It's like pulling teeth. She got help filling out the paperwork. However they didn't tell her to mail it in. They just said the people well review it since it was filled out at bye a customer agent at the time they went over the paperwork. So now it a month later and still not resloved. Cause she had to fill out the paperwork and mail it in.

They need to cut the people some slack. Also they need some better speaking India people. If they are going to do the call center there.

Ken


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