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Summary of Ocwen Customer Service Calls

114 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
04:44 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Ocwen to Ask about:

Payments and Charges:

  • “Payment”
  • “You took double the paymentx”
  • “Why has my bill not shown my payment”

Product/ Service:

  • “Insurance Claim”
  • “Home insurance”
  • “Insurance check”

Account:

  • “Loan balance”

Request for Information:

  • “Ask question problem”

Return/ Replace:

  • “For the tax return”

Other:

  • “Loan”
  • “Letter”
  • “Reconcillation paperwork”

About Ocwen

Top 5 Ocwen Products

Website, Account

Top 5 Likes about Ocwen

One person that tried to help me, Loan modification staff is competent and fair, Did a great job, Our mortgage, Ocwen is ok with me

Top 5 Dislikes about Ocwen

Customer service, No clear answers, Lost paperwork, Customer service, Lack of follow up

Summary

Ocwen Financial Corporation is one of the leading companies in the financial industry. The company provides different services of financial nature, among them consumer and commercial banking, insurance providing, a variety of loans, tax refunds, etc. Ocwen Financial Corporation is based in West Palm Beach, Florida. The tagline of the company is: "We make your loans worth more". Any customer of Ocwen can easily pay his or her bills on-line, by telephone, by MoneyGram or by mail. The company claims to have the customer, his business and the solution of his financial problems number one prerogative. In 2007 Ocwen was ranked as the leading innovative company in the financial sector.

Ocwen reviews and complaints

Ocwen is ranked 137 out of 1136 in Loans and Mortgages category

Area Served

USA

Payment Methods

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