Issued a full packet 3 months ago. If they need paperwork, they mail us the request.
I have to call and follow up beforehand, so as not to wast a week. Their being un-reasonable in some request also. Excellent credit, never been late. Hope and pray that God will prevail.
The more I read about them, the more I think they are delaying on purpose to force us to have to re-submit over-and-over again.
One example: My bank changed formats on their official statements. the new one does not have 'Beginning Date' on it, but in the detail, it's clearly stated. They didn't want to accept it. Another on, my wife's name is signed different than what is on the bank statement.
They needed an affidavit to prove that she is one in the same, event though her SS number is all over the place.
Ocwen, you have a bad reputation.
All we want is assistance. Are you cherry picking your clients to help?