217 views
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.4

My mortgage did not originate with Ocwen. Apparently it was sold to them.

I have my monthly payments set up as a direct debit by Ocwen from my account, to be withdrawn on the 15th of the month. This month, the 15th was a Saturday. Ocwen did not debit the money until the 17th and charged me a late fee! I called and they waived the late fee. I wonder how many customers who allow Ocwen to directly debit payments from their accounts have paid invalid late fees simply because it is automated and they expect no change.

Ocwen needs to fix its systems. It also needs to determine how many customers have been charged late fees despite having Ocwen authorized to debit their checking accounts within the due date window and refund those charges, with interest.

Reason of review: Problems with payment.

Preferred solution: Ocwen did reverse the late fee after I called. If I hadn't monitored my statements closely, I doubt Ocwen would have identified its error and reversed the charge..

Ocwen Pros: Customer care rep took care of problem on first call.

Ocwen Cons: Erroneous late charge.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Are you sure they waived it? We had to pay thousands in late fees and some how our escrow was always short. And we we're always paying extra

Ocwen Reviews

  1. 287 reviews
  2. 59 reviews
  3. 11 reviews
  4. 3 reviews
  5. 6 reviews
Ocwen reviews