I have been a couple of weeks late on mailing my mortgage payment to Ocwen. When I call to find out what I need to send in, they tell me the payment amount and any late charge.
I mail in the amount requested. When I get a statement, the late charge box reads 0.00 applied. Instead, they have a suspense account and they are applying my late fees to this catagory. The next month, low and behold, I still have previous unpaid late charges they say I owe.
How can they keep charging me for late fees that I have included in my payment. How can I ever get caught up?
Product or Service Mentioned: Ocwen Mortgage.