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I have never been late. Mailed my payment from work and didn't know the hours of pickup, but my check was mailed on time.

Received a letter from Ocwen stating I had to pay a late fee. Called them and I get no satisfaction and the person I'm talking to is in India. Tells me there is no customer service rep. in the United States that I can talk to.

This is unacceptable, when I can not talk to someone here.

This is a problem for most of americans who are trying to resolve a situation and the person you talk with can not help because they live overseas. This is where all the jobs are!!!!!

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If you think you have a valid complaint, you can contact the Consumer Financial Protection Bureau at 855-411-2372 or at www.consumerfinance.gov. They helped me. Good Luck!

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