Loan was bought from One West and Indy Mac then to Ocwen My payment was late once and they said they could see where the post office had received it but since they did not receive it I was charged a late fee That is really HIGH $45.00 then when I tried to get a modification or reduction in interest rate they said I did not qualify try again in 6 months, then when I spoke to a loan modification advisor there she suggested I pay in advance $200. MORE dollars so that I would be ahead and never charged a late fee, Well that makes perfect since if you are struggling to make the current payment let's just raise the annie....,DUHHHH. NO HELP from these folks ,
Review about: Ocwen Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.