Held funds from Insurance claim. Will not disburse to consumer. In March 2012, my home flooded from a hot water heater in the attic. My insurance company quickly sent funds to cover the reapirs. When i mail the check to the mortgage company, they came up with reason after reason as to why they could not send the final payment. The last being that one of their staff members entered the wrong amount into my account and they have to research where the money is. Are you kidding me. Its in your pocket. This is plain theft and something had to be done to help consumers get their money so that their homes can be repaired. Any suggestions?
August 15, 2012
Product or Service Mentioned: Ocwen Mortgage.
Monetary Loss: $22.