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I have been trying to contact Ocwen for over a month to get my ARM modified. All I get is excuses like "call back in 24 hours"; "our systems are updating", etc. Plus, with the heavey INDIAN accent, I can't hardly undersatnd them.

I've filed a complaint with the FTC and the Florida Chief Financial Officer, but don't know how good it will do.

All I want to do is talk to someone who has my file on their desk so they can tell me what the problem is! Anybody got a US number?

Beth

Shawnee, KS

Monetary Loss: $1750.

Location: Louisburg, Kansas

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Guest

Ocwen customer service is the WORST!! YOU CALL AND YOU GET INDIA SO CALLED SUPPORT AND THEY DONT UNDERSTAND OUR ENGLISH FOR ONE AND THEN WHEN YOU ASK FOR AMERICAN SUPPORT THEY REFUSE!!!

THEN THEY HANG UP ON YOU OR PUT YOU ON HOLD FOR EVER. YOU CANT EVEN GET A 800 AMERICAN NUMBER TO CALL AND SPEAK WITH SOMEONE IN ENGLISH.

IT TOOK ME 3 HOURS TO GET TO A AMERICAN PERSON TO SPEAK WITH TODAY 04-15-19. THE WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH.

Guest

561-682-**** โ€“ went nowhere, so dialed 561-682-****, and go their front desk :-). Young man was helpful, took down my contact info and said he would forward it to their "Retention Department".

Guest

1-80*-***-**** is the direct U.S. line number I was given today.

02/22/2017. I hope this helps. We refinanced and they are saying they can't find our wire transfer title company sent.

Hoping this gets resolved fast. I thought we were done with this company, but still causing issues.

Guest

I've got the same gibberish from Ocwen They have nothing but excuses that has to be illegal they have no professionalism. they're very slow to return my phone calls I get no direct answers from them. I hate this Bank.

Guest

Hey, it's only taken seven years, but I was finally able to get my mortgage refinanced and AM NO LONGER WITH OCWEN!

gabi_kansas

aka Beth K.

Guest

does anyone have a number or know where I can find a number that is NOT 800,866 OR 877 to contact Ocwen Loan Service. I am in the Bahamas and can not dial prefex numbers like that..thanks

Jara Kao

I have a number for The Office of Consumer Ombudsman which is supposedly who deals with the fiasco that is Ocwen. 1-80*-***-****

At least that's who seems to have solved my issue with them once I got in touch with these guys and filed a complaint:

Consumer Financial Protection Bureau

consumerfinance.gov

(855) 411-CFPB (2372)

Best of luck to everyone who has to deal with these people.

I would start here and then write congressmen and senators about what is going on. If enough of us gripe to our elected officials, maybe they will do something.

Guest

OCWEN is a nightmare company. I have had very bad experiences as well.

Guest

I am still trying to get my escrow check. Be encouraged and don't give up.

Try 800-766-**** or 800-487-****.

They the rep you would like to speak to someone about discussing the various refinancing or loan modifications available. Blessings

Guest

I would say they have no public phone line and why is that? Because like you I have been trying to call them re a loan mod and I can only get an appt with India and there is no number in the US.

Then I found out that they are basically a foreclosure company that makes money not only on our toxic loans, but in selling our properties as foreclosure when we can pay any longer.

No mortgage company should be on the front and back end of mortgagees where it basically is finding and buying bad loans and then waiting till we all default.

carlatimm
reply icon Replying to comment of Guest-790591

i am currently in foreclosure with them and all i was was a little late and when id go to send money through money gram they would send it back , so now im realll behind and i have children and now im facing foreclosure , i dont trust them , they are rated an f with bbb i just wanna know a solution.. i cant believe they can get away with this.

Guest

AVOID OCWEN if you can....they are the worst I've EVER had to try and deal with.

You will wind up in India with someone who is clueless. They are the worst waste of time i've EVER experienced.

Guest

call877928**** #5 x874**** they all speak english i hope it helps

Guest

800 746 **** try this one too

Guest
reply icon Replying to comment of Guest-714375

This is the BS # everyone has. NO ONE can understand anything answer a question or give anyone an direction.

I sent in 9 months of payments for my parents. (Mother is in her final stages of cancer and my father had major back surgery.)I got a bill every month for 4 months. I called in advance to let them know I was doing this so we didn't have to worry about it. I got a letter of FORECLOSURE in the mail because "Balltudi" "Mirza" & "Abe" (lol) ect.

couldn't do there job understand what I was asking or whatever it was I had needed that day .

When I got the letter there was a USA # I talked with 1- 1 lady who fixed everything. For 5 months my parents credit was *** So excuse me for wanting to speak to a RED BLOODED AMERICAN who knows there job and SPEAKS FU@$ING ENGLISH.

Guest
reply icon Replying to comment of Guest-748923

The Florida Base Ocwen # is 561-682-****. Mention Massachusetts Sen. Elizabeth Warren....She loves to hate BANKS

Guest
reply icon Replying to comment of Guest-748923

I've experienced exactly the same frustration Regarding Ocwen, who I've found has a main office in Philadelphia... Same ***..

with them that my blood pressure 'sky-rockets,' as I start screaming at them; as they continuously digress from the question at hand.. speaking at the speed of light, and call me Sir because I have a deep voice.. I correct them and they say, sorry Mame and proceed with Sir a moment later.. which is the least of it.

Errrrr One hand never knows what the other hand is doing!

Now,They're scheduled me with an appointment so their 'Relationship Manager, "can call me back" what they don't know is that the number I gave them was the direct line to my Lawyer..

As most ranting about Ocwen.. I wasn't aware that Ocwen had tanked my FICA score, by stating my home had been foreclosed upon! Which I knew was false, and didn't become aware of until I tried to get a cash advance from a credit card co I have a $57,000.

line of credit with.. which I previously received an advance from, which I re-payed the very next day.. for perks.

I recently called asking for $10,000. advance that I needed for a medical procedure, and they asked "Why?!"

I marched right down to my City Hall Records Division to see what the!@**^

and left with a certified letter in hand stating that my home had never been foreclosed upon..

Now I have to contact all Three Credit Boroughs to clear things up. How about we all chip in so a few can fly to India.

But what concerns me most, is why the Attorney General of Pennsylvanian hasn't slammed them down, or why anyone else can't!

Guest

Y are u pissed off??? becoz u failed to get loan modified...so u want to unleash ur Anger by saying COULDNT UNDERSTAND INDIAN ACCENT!!!..oh really!!!

so how did u understand them whn u applied for modification..whn they told u wat documents are needed.. stop ***

Guest
reply icon Replying to comment of Guest-660306

Your English is atrocious. Your spelling sucks and your manners and up-bringing are non-existent.

Now, take that to the bank. They have every right to expect to understand "Customer relations Personnel" without needing a translator.

Guest
reply icon Replying to comment of Guest-660306

He hasn't been able to speak to anyone about it yet. He's not pissed becasue he was denied the modification, he's pissed because he can't even get someone to talk to.

I work in insurance and we hate dealing with Ocwen.

No phone numbers anywhere.

I just spent over an hour trying to find a number to send over a customers insurance information. The first number on the responses is a good one to call.

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