I have tried to go threw a loan mod with them & I have great credit score but now since I have sent them every thing they have requested 3 + time's they are saying I have not sent in the right Documentation that they have requested & they are to take the payment out of my bank automatically each month on the 15 th. & they do not do it & this last time tried to say I was late & called & said late payment would be applied & after arguing for a hour with a person that does not understand or speak clear English said they made a mistake, But this month so far 10/18/2017 they have not taken the payment out as of yet & I am so afraid they are going to add on late payments or try to foreclose on me & I have NEVER missed a payment or have been late until they started this.
I hate this company SO MUCH & do not know were to turn. I asked them to refinance me into a lower rate & possibly less years & they said they could not do that because they are only a service provider.
I NEVER asked to be put with this company Saxon Mortgage sold it to them & also I paid more out for my taxes & insurance over the years then what was needed & I asked what happened to the extra $ left over & got hung up on. NEED HELP !!!
Product or Service Mentioned: Ocwen Loan Modification.
Reason of review: Poor customer service.