We were never behind in our mortgage, but sent us papers to do modification because of past fees that came from Saxon Mortgage, when they transferred our mortgage to Ocwen in November of 2009. So we go ahead and do the modification, after so much problems with them sending us docs.
Not receiving docs and then receiving docs with date about 2 weeks late from when I received in the mail. Well we have finished our 3 month forbearance payments. I get a statement in the mail stating the amount due is 0.00 for August 2010. Let me go back a bit.
When we sent the modifications papers in the first time, I sent proof of insurance, which we have paid for our own since we bought the house. They sent me proof of insurance in May, I contacted them and faxed and emailed my declaration page for my house insurance. I get a letter on 06-05-2010 stating that the insurance has been canceled and they will refund all the premiums that have been funded for insurance. I called back in June to check the status on escrow, because our mortgage should be minus the insurance.
Only principle, Interest, and taxes. Well I placed a call on Thurs and the automated stated we owe $700 and some odd dollars for April in 2010, which is due in August 2010. Spoke to rep and needed to find out about our payment for Aug. Transferred the call and got disconnected twice.
Got frustrated and just did not call back. It is so frustrating talking to this company. Then I can not understand because their English is not well spoken. Well, I call today and basically per the Rep they want me to still pay the payment, and per modification they have to pay for my insurance, which I read to her and said that my Modification does not say that, In fact on Line 5 states that I send in proof of house insurance with my modification papers.
So they want me to pay my own insurance and theirs. I told her I will not do that. My insurance is cheaper and larger pay out, I have a better rate because we have auto and business insurance with this company. I told her I will not pay until I see something in writing.
Now she says to give them 5 days to review my account. Every time I call this company, they tell me a different story about my account, no one has ever said the same thing. It is like they do not even have computers there with notes of every call that comes in.
I think this company is a FRAUD. Just to note that I am a Realtor and I have never dealt with such an unprofessional mortgage company before.
Product or Service Mentioned: Ocwen Mortgage.