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1.5

My home mortgage was finally approved after a year and a half ( the literal day before foreclosure sale!) 4 years ago. I called Ocwen to make sure I wouldn't be breaking my modification contract by getting approved for a Home Equity Loan to payoff credit cards due to being scammed online and not wanting my reestablished credit destroyed.

I was told there was no issue getting Equity Loan. Not to my surprise at all I received a call from Loan Processor at my bank being told that after doing Title Search they found that Ocwen is not the Lien Holder on my Title, AHMSI is. And not only are they the primary holder, but also 2 lines on Title as "Asignee" as well! So, my bank tells me this needs to be changed and can take months!

While I told credit card companies to expect payoff with in 2 wks of having been approved for loan. I have been told by Ocwen that the Research Team in the Resource Department will have to Investigate and get back to me by mail and the research can take up to 3 weeks!? I have told them that this is unacceptable - and since Ocwen IS American Home Mortgage Servicing Inc just fix the Title, as someone obviously dropped the ball when the mortgage was modified 4 years ago.

The will not send release of loan document because the Customer Service Agents probably don't even know that Ocwen and AHMSI is one and the same! I am furious and frustrated.

Reason of review: Poor customer service.

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