235 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I called an requested for a payoff because I have a person interested in my house on 3/21 and was told I would have my payoff in 10 days. I advised Ocwen to have an appraisal done.

However after I called on the 12 days later because I hadn't received my payoff and was told needed more information. Finally the appraisal company called and schedule and appointment on April 4th for that weekend, however we missed each other on Saturday 8th and wasn't able to get it done. But we were still in contact with each other. After speaking with the appraiser he claims that Ocwen cancelled the appraisal after speaking with him I called Ocwen and finally got it schedule for 4/15/17 that manager told me I would have the payoff on Tuesday 4/18/17.

Called Ocwen to see where my appraisal was and they stated they had not received it and what fax number did the fax it to. I have called and called and on 4/22/17 was told by Angela an supervisor that she will make sure I had it on Monday 4/24, which has came and went and I still don't have it. As of Monday 5/1/17 was told they need a couple of more days well today is 5/5/17 and still nothing.

They will not transfer to that dept supervisor they only communicate by email. Basically I'm about to loss the sell of my home which I been trying to sell for 5 years.

Reason of review: Poor customer service.

Monetary Loss: $160000.

Location: 16675 Addison Rd, Addison, TX 75001, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ocwen Reviews

  1. 287 reviews
  2. 59 reviews
  3. 11 reviews
  4. 3 reviews
  5. 6 reviews
Ocwen reviews