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I have been paying Ocwen for 5 years or the 7 years my mother has been dead. It took 4 years for them to finally register that my mother, the one who took out the loan was dead.

I have never received my back taxes from them and it took a full year of pulling teeth just to get them to give me my home insurance company’s reference number. My best experience with them was when they asked me to send proof my mother was dead so they could change my name to be the one on the loan and when I did they cut me off completely and wouldn’t tell me why. I found out 3 months later that it was because since they received a document saying my mother was dead they were no longer authorized to talk to me. The document I sent, that they asked for.

They regularly lose paper work and their solution is to just have you send they exact same documents again and again and of course you keep paying your monthly bills while they’re busy shrugging.

Do -not- use this company. They are either predators or incompetent.

Product or Service Mentioned: Ocwen Loan.

Reason of review: Poor customer service.

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