I also tried to call and work out a modification with ocwen and I too keep speaking to people in India. They even told me that was were they were from.
I took it one step further and found the CEO's number and called and spoke to some one in Flordia. When I spoke to someone there the next day it was resolved and papers sent to me. The same day I got an attorney to make sure I was not getting ripped off. I now make much lower payments.
You just need to take things further and not stop. Dont give up.
Monetary Loss: $7000.