This company easily has the worst customer service of any company I've ever done business with. You cannot talk to anyone who knows what they are doing.
Everyone you can speak with is in India, is reading from a script, cannot think for themselves, and cannot communicate effectively in English. They are very rigid and arbitrarily take actions without providing research or contractual support. There is no recourse - even calls to ombudsman are ignored. I've never been so frustrated and felt so disempowered.
My mortgage was sold to them and I would have to refinance to get away from them.
Which I have actually seriously considered but circumstances do not permit. Stay away from these guys!!!!
Review about: Ocwen Refinance.